We want you to be as in love with your new outfit as we are. So, if something isn’t quite right, we’re happy to offer a refund or exchange within 14 days in accordance with our Returns Policy:
KAYRA reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
Via Mail: Australia Post
RETURN CONDITIONS
All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items which may be returned in accordance with the Faulty item section below.
KAYRA reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.
REFUND CONDITIONS:
BOOK AN ONLINE RETURN
SALE/PROMOTIONAL RETURNS:
ONLINE EXCHANGES:
If you would like to exchange an item online…
To avoid disappointment and delay, we recommend that you place a new order for the item you require. And process your original return as normal. That way you are guaranteed the stock and delivery time.
Your refund or credit will only be processed when we receive the original item back in accordance with our Return Conditions.
ONLINE RETURN TIMES:
Faulty or damaged items
In accordance with your rights under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL):
(a) if an item has a major or serious problem, you are entitled to choose a refund, or exchange, or ask for compensation for any drop in the value of the item, provided you present proof of purchase. An item has a major problem when:
(i) a reasonable consumer would not have bought the goods if they had known about the problem;
(ii) the goods are significantly different from the description, sample or demonstration model shown;
(iii) the item is substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time; or
(iv) the item is unsafe; and
(b) if an item has a minor problem, please contact the KAYRA Concierge so we can assist to refund or replace the item, or repair the item within a reasonable time. If the item is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.
Refunds for faulty or damaged items will be processed via the same payment method as the original payment. Where the original payment method is no longer available, we may issue a Credit Voucher, exchange, or refund via alternative method (where possible).
CONSUMER GUARANTEES
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.
This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made in-store and online through our website.
UPDATED: APRIL 2019