Online Shipping Policy

Please note during peak and promotional times, please allow 1-2 business days for dispatch.

We endeavour to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

During peak and promotional times, please allow 2 extra business days for dispatch. 

Delivery time estimates are a guide only**

AUSTRALIAN ORDERS

Standard Shipping - $10 / FREE when you spend over $100

Metro Areas: 3-5 business days
Regional Areas: 5-7 business days

Express Shipping - $14.95 / FREE when you spend over $200

Metro Areas: 1-3 business days
Regional Areas: 3-5 business days

 

*Free Express Shipping and Returns for Loyalty Customers orders over $1000 within 12 months.

*For full terms and conditions, please check our terms of use policy

 

**DELIVERY TIMES

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse. 

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Concierge team via our online@kayra.com.au  so we can lodge an enquiry for you.

INCORRECT ADDRESS

If there is an error with your address, please contact online@kayra.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.  

Orders are subject to availability and KAYRA reserves the right to cancel any order, for any reason, including due to unavailability.

ONLINE RETURNS

Please see our Online Return and Exchange Policy for more information.